FAQs

Is there a return policy?

We aren’t liable for damaged, lost, or stolen orders once they’ve been shipped. However, if you do experience one of these issues, please email us at info@northandthird.com. We really want you to love your product and will do what we can to ensure you have the best experience possible.


Can I make changes to my order?

Once your order is placed, you have 24 hours to make changes! To make a change to your order, please email info@northandthird.com with the following information to ensure a prompt reply: your order number, full name, best method of contact, and the changes you are looking to make.


How do I cancel an order?

You have 24 hours to cancel your order. Please email info@northandthird.com with your order number, full name, and reason for cancellation. After 24 hours, your order cannot be canceled.


Will I receive an order confirmation email?

As soon as your order is placed, you will be emailed with an order confirmation. You will get a second notification once your order has been shipped.


Can I track my order?

Yes! Once your order is processed, it will be given a tracking number. You will receive your order’s tracking number once the order has shipped.


Where are your journals printed?

All of our journals are locally printed and bound in Toronto, Canada.


Are your products environmentally friendly?

Being eco-friendly is something we are most proud of! All our products are environmentally responsible and are either FSC approved or made with 100% post-consumer recycled paper! Also, in an effort to reduce our carbon footprint, we manufacture locally!


Do you ship internationally?

Yes!


Are additional fees included when ordering internationally?

Orders do not include import duties, taxes, and other charges in the item price. Please check in with your country’s customs office to determine if there are any additional costs prior to purchasing. Shipping can take anywhere from 6-14 business days to arrive after purchasing. However, due to the current climate, please expect and plan for delays.


How long does it take to process my order?

Processing time for each order is anywhere between 1-3 business days. This does not include transit time.


What forms of payment do you accept?

We accept all major credit cards and Apple Pay


Can I include a gift note with my order?

Yes! We are so excited to now offer handwritten gift notes with every order.


Does NORTH + THIRD offer wholesale opportunities?

Yes! We are always looking for new retail vendors to wholesale our products to! Please reach out to us at info@northandthird.com.


Does NORTH + THIRD offer any corporate discounts for bulk orders?

Yes! Please email us at info@northandthird.com and we would be happy to discuss further details and share our discounted rates!