Frequently Asked Questions
As soon as your order is placed, you will be emailed with an order confirmation. You will get a second notification once your order has been shipped.
Yes! Once your order is processed, it will be given a tracking number. You will receive your order’s tracking number once the order has shipped.
Once your order is placed, you have 24 hours to make changes! To make a change to your order, please email firstname.lastname@example.org with the following information to ensure a prompt reply: your order number, full name, best method of contact, and the changes you are looking to make.
You have 24 hours to cancel your order. Please email email@example.com with your order number, full name, and reason for cancellation. After 24 hours, your order cannot be canceled.
Yes! We are so excited to now offer handwritten gift notes with every order.
Orders do not include import duties, taxes, and other charges in the item price. Please check in with your country’s customs office to determine if there are any additional costs prior to purchasing. Shipping can take anywhere from 6-14 business days to arrive after purchasing. However, due to the current climate, please expect and plan for delays.
Processing time for each order is anywhere between 1-3 business days. This does not include transit time.
We aren’t liable for damaged, lost, or stolen orders once they’ve been shipped. However, if you do experience one of these issues, please email us at firstname.lastname@example.org. We really want you to love your product and will do what we can to ensure you have the best experience possible.
We are happy to issue an exchange or refund for products returned within 30 days of shipping your order. Please note, we are unable to refund shipping charges. The item must be undamaged and we are not responsible for return shipping costs.
Please email us at email@example.com
We accept all major credit cards and Apple Pay
All of our journals are locally printed and bound in Toronto, Canada.
Being eco-friendly is something we are most proud of! All our products are environmentally responsible and are either FSC approved or made with 100% post-consumer recycled paper! Also, in an effort to reduce our carbon footprint, we manufacture locally!
Yes! We are always looking for new retail vendors to wholesale our products to! Please reach out to us at firstname.lastname@example.org.
Yes! Please email us at email@example.com and we would be happy to discuss further details and share our discounted rates!